Earlier this month (November 2nd) my laptop suffered a shock that caused the screen to flicker and lock up. I was unsure how to deal with it on my own. Also, the VGA port was bad; ie, I had no red on my second monitor. Also, I had no compiz when the second monitor was plugged in; my graphics card is compiz-compatible.
Anyway, I tried a couple of things to “fix” it, namely, opening the case and looking around to see if there were any loose connections or issues with cards or RAM. Seeing none, I proceeded to email System76 from my netbook and tell them about my issue.
I got an email back right away from Tom Aaron suggesting that I re-seat my RAM and hard drive. I did this, and it didn’t resolve anything, so I sent him another email. The next day I get another email from him telling me to fill out a form online. I do this right away. The next day, I get an email stating that my laptop will have to be sent in for repair. I got a shipping label to print out. I couldn’t get to UPS until Friday, so that’s when it was sent. I paid the extra for the laptop packaging (~$30 or so).
So, now my laptop is in transit (took about a week) and I’m working on the netbook. I pull the battery, plug it in, plug in my monitor (thank gods my VGA port works on this computer) and I do job searches, emails, IMs, irc and the like. (Note: The Starling is an awesome little computer. If you want or need a small computer for portability, ebooks, music, etc, I recommend it highly.)
Anyway, it arrives on the following Wednesday and I presume the techs start working on it. On Friday, I get an email from Tom stating that they replaced my motherboard (some sort of bad module I guess) and that I had some bad sectors on my hard drive. Since I’d done a backup just days before this incident, I authorized the hard drive replacement.
Then I heard nothing. And nothing. Finally, I emailed Tom again asking if there were any other issues. He tracked down my computer, got me a UPS tracking number and sent it along. Turns out, they had shipped it on the 19th, and I was due to recieve the package on the 24th! I’m glad I got the info about it. Anyway, I recieved my computer without incident on the 24th. It was cold, so I let it warm up a little bit before booting. Cleaned up my workspace and put my computer on the desk where it had been sorely missed… and… booted it up! It worked just fine!
I tested compiz, wireless, the monitor (works with compiz!), all my periphials, and wired internet. Everything was working just fine, so I started installing the apps I needed.
Everything works just fine now.
I wholeheartedly recommend System76. Their order process is painless and the repair process is hassle free. I wasn’t treated like I was stupid (don’t laugh, it’s happened before), I was given suggestions to fix the problem, and when that didn’t work, my issue was taken care of right away. Anyone who needs a new computer (and doesn’t mind running Ubuntu) should get a System76 laptop. Seriously. Get one, you won’t be disappointed!